Data protection

Privacy

The following information provides a simple overview of what happens to your personal data when you visit this website and our shop. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

NOTE ON THE AUTHORITY RESPONSIBLE FOR DATA

The authority responsible for data processing on this website is:

Forum Baumpflege GmbH & Co. KG

Thomas Amtage

Brookkehre 60

D-21029 Hamburg

Telefon: +49 (0)40-55260707

E-Mail: augsburg@deutsche-baumpflegetage.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

DATA COLLECTION ON THIS WEBSITE

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the "authority responsible for data" section of this privacy policy.

How do we collect your data?

Data is collected when you provide it to us. This may, for example, be data that you enter in a contact form or in the shop.

Additional data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to process your order or, with your consent, to analyse your user behaviour.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR DATA?

You have the right to receive information about the content, origin, duration of storage, recipients, and purpose of your stored personal data at any time and free of charge. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority and, if applicable, information about the existence of automated decision-making, including profiling.

You have the right to have data that we process automatically based on your consent or in fulfilment of a contract handed over to you or to a third party in a standard, machine-readable format. If you request the direct transfer of the data to another authority, this will only be done insofar as it is technically feasible.

If the data processing is carried out in accordance with the legal basis of Art. 6 para. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your situation; this also applies to profiling based on these provisions. If you lodge an objection, we will no longer process your personal data concerned, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims (objection pursuant to Art. 21 (1) General Data Protection Regulations (GDPR).

If your personal data are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 (2) GDPR).

You can contact us at any time regarding this and other questions about data protection.

STORAGE PERIOD

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have another legally permissible reason for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, deletion will take place after these reasons no longer apply.

TRANSFER OF DATA

Your personal data will not be transferred to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

You have given your express consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, the disclosure accords with Art. 6 para. 1 sentence 1 lit. f GDPR is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data, if the disclosure is necessary for the assertion, exercise, or defence of legal claims in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, and this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR.

SSL AND TLS ENCRYPTION

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

DATA COLLECTION ON THIS WEBSITE - COOKIES

Our Internet pages use so-called "cookies". Cookies are small text files and do not cause any technical damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

In some cases, cookies from third-party companies may also be stored on your device when you visit our website (third-party cookies). These enable us or you to use certain services of the third-party company (e.g., cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping basket function or the display of videos). Other cookies are used to evaluate user behaviour or display advertising.

Cookies that are required to carry out the electronic communication process (necessary cookies) or to provide certain functions that you have requested (functional cookies, e.g., for the shopping basket function) or to optimise the website (e.g., cookies to measure the web audience) are stored in accordance with legal basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies has been requested, the cookies in question are stored exclusively, accords with legal basis of this consent (Art. 6 para. 1 lit. a GDPR); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

If cookies are used by third-party companies or for analysis purposes, we will inform you about this separately in this privacy policy and, if necessary, request your consent.

COOKIE CONSENT WITH USERCENTRICS

This website uses Usercentrics' cookie consent technology to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies and to document this in accordance with data protection regulations. The provider of this technology is Usercentrics GmbH, Rosental 4, 80331 Munich, Germany, website: https://usercentrics.com/de/ (hereinafter "Usercentrics").

When you visit our website, the following personal data is transmitted to Usercentrics:

Your consent(s) or the withdrawal of your consent(s)

your IP address.

Information about your browser

Information about your end device

Time of your visit to the website

Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consents given or their revocation to you. The data collected in this way is stored until you ask us to delete it, delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.

Usercentrics is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6 para. 1 sentence 1 lit. c GDPR.

CONTRACT FOR ORDER PROCESSING

We have concluded an order processing contract with Usercentrics. This is a contract required by data protection law, which ensures that Usercentrics processes the personal data of our website visitors only in accordance with our instructions and in accordance with the GDPR.

SERVER LOG FILES

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version

Operating system used:

Referrer URL

Host name of the accessing computer

Time of the server request

IP address

This data is not merged with other data sources.

This data is collected in accordance with legal basis Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website - the server log files must be recorded for this purpose.

CUSTOMER ACCOUNT

When you open a customer account, we collect your personal data to the extent specified there. The purpose of data processing is to improve your shopping experience and simplify order processing. The processing is carried out in accordance with legal basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing accords with legal basis of the consent until revocation. Your customer account will then be deleted.

COLLECTION, PROCESSING, USE AND PROCESSING OF PERSONAL DATA FOR ORDERS

When you place an order, we collect and use your personal data only to the extent necessary to fulfil and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide the data means that no contract can be concluded. The processing accords with legal basis of Art. 6 (1) lit. b GDPR and is necessary for the performance of a contract with you. Your data will not be passed on to third parties without your express consent. The only exceptions to this are our service partners that we need to process the contractual relationship or service providers that we use as part of order processing. In addition to the recipients named in the respective clauses of this privacy policy, these are, for example, recipients of the following categories Shipping service providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts, IT service providers and dropshipping retailers. In all cases, we strictly observe the legal requirements. The scope of data transmission is kept to a minimum.

DURATION OF STORAGE

Once the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, under tax and commercial law, and then deleted after the expiry of the period, unless you have consented to further processing and use.

REQUEST BY E-MAIL, TELEPHONE

If you contact us by e-mail or telephone, we will store and process your request, including all personal data (name, request), for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed in accordance with legal basis of Art. 6 para. 1 lit. b GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested.

The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

PLUGINS AND TOOLS

YOUTUBE WITH EXTENDED DATA PROTECTION

This website integrates videos from YouTube. The operator of the pages is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. For example, regardless of whether you watch a video, YouTube establishes a connection to Google DoubleClick

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, YouTube may store various cookies on your end device after starting a video or use comparable recognition technologies (e.g., device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to record video statistics, improve user-friendliness and prevent fraud attempts.

If necessary, further data processing operations may be triggered after the start of a YouTube video, over which we have no influence.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively in accordance with legal basis Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

Further information about data protection at YouTube can be found in their privacy policy at: https://policies.google.com/privacy?hl=de.

MATOMO (FORMERLY PIWIK)

This main website, not the stored pages, uses the open-source web analysis service Matomo. Matomo uses so-called "cookies". These are text files that are stored on your computer and enable your use of the website to be analysed. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before storage. The information generated by the cookie about the use of this website is not passed on to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Matomo cookies remain on your end device until you delete them.

GOOGLE ADWORDS AND GOOGLE CONVERSION TRACKING

This main website, not the store pages, uses Google AdWords. AdWords is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

As part of Google AdWords, we use what is known as conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under user settings. You will then not be included in the conversion tracking statistics.

The storage of "conversion cookies" and the use of this tracking tool accord with legal basis Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user behaviour to optimize both its website and its advertising.

You can find more information about Google AdWords and Google conversion tracking in Google's privacy policy: https://policies.1d5920f4b44b27a802bd77c4f0536f5a-gdprlock/privacy?hl=de.

GOOGLE MAPS

This site uses the Google Maps map service via an API. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website. This constitutes a legitimate interest within the legal basis of Art. 6 para. 1 lit. f GDPR.

You can find more information on the handling of user data in Google's privacy policy: https://policies.1d5920f4b44b27a802bd77c4f0536f5a-gdprlock/privacy?hl=de.

UPDATING AND AMENDMENT OF THIS PRIVACY POLICY

This privacy policy is currently valid and was last updated in December 2023.

Due to the further development of our website and offers on it or due to changes in legal or official requirements, it may become necessary to amend this privacy policy. You can access and print out the current privacy policy at any time on this website.